How to activate and configure the RHA module

What is the RHA module for Resellers?

RHA (Reseller Hosting Administration) is a module for SWPanel, which automates the management of hosting and domain registration businesses. It facilitates the administration of clients, billing, technical support, and other key aspects of a web hosting business.

It integrates a module for billing services to clients and the integration of payment gateways for the collection of services.

It allows the creation of users with access to their SWPanel client account to perform routine actions on the services; manage their hosting plan, create a website with a content manager, create email accounts, manage DNS records, etc…

Additionally, the Professional version of RHA will integrate a fully customized public Website to present Hosting products to clients. This allows for the easy creation of an eCommerce fully integrated with the SWPanel Reseller client account for the sale of hosting services and domains.

In detail, RHA offers:

• Automation: Automates tasks such as the creation of hosting services, suspension and cancellation of hosting accounts, as well as recurring billing.

• Client Management: Centralizes client information and management in one place, including support tickets and a knowledge base.

• Billing: Allows the creation of professional invoices, automated payment processing, and compatibility with multiple payment gateways.

• Technical Support: Offers an integrated ticket system for the management of client inquiries and issues.

• Integration: Integrates with the hosting management system and the SWPanel domain registration platform.

In summary, RHA simplifies and automates the administration of a web hosting business, allowing Hosting resellers to focus on the growth and improvement of their SWPanel-based services.

Prerequisites

Before activating the RHA module, you will need to have Reseller Mode enabled in your SWPanel; you can activate it by following the manual's instructions: 📃 How can I activate the reseller option in my SWPanel account?

Activation of the RHA module

Once Reseller Mode is activated in your SWPanel client account, you can open the SWPanel general menu, go to the 'RHA Module' tab and click on the 'Activate RHA module' option.

Next, you will be able to view the information sheet of the different available RHA module modalities, with their detailed characteristics and their corresponding monthly license costs.

Once you select the RHA module modality you have chosen, its corresponding monthly license cost will be displayed and you can activate it by clicking the 'Activate Now' button.

Configuration of the RHA module

To access the management of your RHA module, you can open the SWPanel general menu, and then go to the 'RHA Module' tab.

RHA Preferences

By accessing the General Preferences, we can configure the following aspects of the RHA module:

General - General preferences of the RHA module

• Currency to use: Allows you to select which currency you will use to bill and manage the prices of services for your clients.

• Language to use: Allows you to select the language in which SWPanel, by default, will communicate with your clients.

• Your company or professional data: To indicate your tax or formal company or business data that you will use to be able to issue service invoices to your clients.

• Customization of emails sent by SWPanel: SWPanel will send emails on your behalf to your clients. In order to guarantee the white label of the SWPanel RHA module, you can customize these emails. Use this option to personalize the sender's data or the email issuer.

Billing - General billing preferences

• Customize billing parameters: You can define the following options to determine how you want services to be billed to your clients: Activate automatic billing of services to your clients and if you wish to Automatically validate invoices when generated.

• Billing series: Allows separating the numbering of invoices according to the type of invoice issued into: a) Charge or collection invoices b) Credit or refund invoices

• eInvoice Module: Allows activating and customizing the SWPanel electronic eInvoicing system and signing them with a password-protected digital certificate.

• Veri*factu Module: Allows sending invoices to the Tax Agency (AEAT) through the Veri*factu system and electronically signed via digital certificate.

• Customization of the invoice sending email: Allows defining whether an informative email should be automatically sent to the client each time an invoice is generated and also to include the invoice in the message as an attached file in PDF or XML format.

Client Balances - Client balance management preferences

• Client balance management: Allows activating the option for daily sending of an email to the client as a reminder of a negative balance for those clients who have one.

• Management of service blocking due to non-payment: Allows activating the option to automatically block services for clients with a negative balance, setting the date from which the block will be applied once the debt period has elapsed, as well as the amount that will be charged as a management fee for unblocking the services.

• Management of deletion of services for clients blocked due to non-payment: Allows activating the option for SWPanel to automatically delete all services of a client once the set number of days has elapsed from the date of blocking due to non-payment to the date of definitive deletion of the services.

Payments - Preferences for managing client payments

• Customization and activation of payment systems: Allows enabling the option for clients to make payments directly from SWPanel using different payment methods:

a) Activate and configure payments via Paypal

b) Activate and configure payments via Stripe

c) Activate and configure payments via Redsys POS

d) Activate and configure payments via direct debit

e) Activate and configure payments via bank transfer

Contracting - Contracting process

• Onboarding integrated into SWPanel: Its activation automatically uses all the billing and collection configurations defined in your RHA module, managing the setup of services, payment processing, billing, and renewals for your clients.

• Client validation: Allows activating client email validation via a validation code.

• Client data: Allows defining which data fields you want the new client to fill in mandatorily in the contracting/activation form of a service.

• NIF / CIF / VAT-ID / TAX Number verifications: Allows marking the countries of origin of the new client in which you wish such verification to be performed.

Fraud Control - Fraud Control

• Activate fraud control in contracting by SWPanel: Allows activating fraud control and customizing it using intelligent rules to prevent possible fraud in service contracting.

• When should SWPanel consider a contracting as fraud?. Determines the maximum score value to consider a contracting as valid.

• Control parameters and scores

• General security statistics: Allows sharing your statistical data with SWPanel to generate a global security and fraud analysis Database.

Data Management - RHA Module Data Management and Location

By default, the RHA module stores all data on the SWPanel SaaS platform, complying with security and confidentiality regulations certified under the ISO 27001:2022 standard. The SWPanel platform is designed to ensure security, efficiency, and high availability. Its distributed infrastructure ensures the continuous and reliable operation of RHA module data.

If for confidentiality reasons you prefer not to store RHA module data on the SWPanel SaaS platform, you can choose to use your own database servers, as SWPanel allows integration with your own database servers based on MySQL or MariaDB and even with your own DB server Cluster.

• Documents - Customization of logos and colors: Allows customizing the colors and logos of invoices and documents or certificates that SWPanel will issue to your clients.