Everything we're asked, answered

SWPanel and the ecosystem

38 questions

• What is SWPanel?

  SWPanel manages your entire IT infrastructure: servers and clouds from any provider, websites, domains and email, with the tools to run your IT business. In 2027 it integrates 360 Security, SEO, AI, Leads, Newsletter, API and Flows into SWPanel.

• What's new in SWPanel 2027?

  AI throughout SWPanel, 360 Security with SOC and adaptive WAF, tiered SEO, Leads with unlimited users, event-driven Flows, eight-year traceability and SWPanel reorganized into four modes.

• How much does it cost to activate Security and SEO?

  Activating the Security and SEO modules on your account is free. Afterwards you choose which services you protect with 360 Security and which SEO tier each website has.

• Is SWPanel installed on my server?

  No. SWPanel works as an external layer (Cloud) or on your own infrastructure with Self-Hosted on Debian 12, and uses up to 90% fewer resources than traditional panels.

• Can I migrate from cPanel or Plesk?

  Yes. SWPanel migrates services from cPanel, Plesk or DirectAdmin.

• Is SWPanel just another control panel?

  No. A panel shows you what happens inside a server. SWPanel is an ecosystem: it manages servers and clouds from any provider, websites, email and domains, and adds 360 Security, SEO, AI, your customers with Leads and Newsletter, your business with RHA, the API and Flows. All with the same account.

• Do I have to install anything on my servers?

  It depends on where they are. On our cloud you install nothing. On your own servers, SWPanel Self-Hosted installs with any provider running Debian 12 or later: a lightweight agent lives on each server and SWPanel Core does the heavy lifting. That's why it uses up to 90% fewer resources than a panel that lives inside the server.

• Can I bring my websites over from cPanel, Plesk or DirectAdmin?

  Yes. The migration wizard copies websites, databases and mailboxes from cPanel, Plesk, DirectAdmin or any hosting. And once you're in, you move hostings between servers and providers by dragging them.

• What does the AI do and where is my data?

  It explains what's happening in your services, suggests what to do and, for anything that can be undone, does it for you. The models run on our own infrastructure: SWPanel provides the figures and the AI only writes.

• What if I get stuck?

  Over 1,000 manuals and 500 video tutorials are just the beginning. SWPanel's AI knows every corner of the platform, understands how your services work, and can help you resolve issues and perform actions with your authorization. In addition, the AI ​​System Manager analyzes your server logs to detect problems and recommend solutions. A true technical expert, available 24/7.

• How much do the new modules cost?

  Each module has its price published on this website. Look in the top menu for the module you want to check and you will find the prices. You can also compare with competitor prices and calculate your savings by switching to SWPanel.

• Is SWPanel a control panel?

  It's much more. It manages servers, hosting, domains and email like a panel, but it also monitors, advises, automates and helps you sell. That's why we talk about an ecosystem: modules that talk to each other and a platform that works for you.

• Do I have to sign up for everything?

  No. You start with what you need and activate each module when you need it. Each one works on its own and adds more when it connects with the others.

• Does it work with my current servers?

  Yes. With SWPanel Self-Hosted you install SWPanel on servers from any provider running Debian 12 or later, and with the migration wizard you bring your websites over from cPanel, Plesk or DirectAdmin.

• Who is it designed for?

  By and for IT solution integrators: agencies, developers, resellers and systems teams who manage their clients' infrastructure and want to build a business around it.

• Why is cPanel more expensive than SWPanel?

  Because cPanel charges by account tiers and raises prices every January since 2019 (over 55% cumulative). In 2026, its Pro plan for 30 accounts costs $53.99/month and Premier is limited to 100 accounts, charging $0.49 for each extra account. SWPanel charges a fixed price per server: D30 is €12.99/month and WHA, with unlimited hostings, €24.99/month.

• Can I migrate from cPanel to SWPanel without losing email and databases?

  Yes. The SWPanel migration tool imports websites, email accounts, databases and DNS records from cPanel in 1 click, and afterwards you can move each hosting account between servers and locations with no downtime.

• What replaces WHM in SWPanel?

  SWPanel itself: it brings together in a single interface what the cPanel ecosystem splits between WHM (server administration), cPanel (end user) and WHMCS (billing). Hierarchical user profiles cover the administrator, technician and customer roles.

• Will my end customers notice the change from cPanel?

  They will have a different interface but the same everyday functions: email, files, databases, DNS, SSL and WordPress in 1 click, in their own language and with a modern interface. During the migration their websites and email keep working, because the move is done with no downtime.

• What about the annual price increases?

  cPanel has raised prices every year since 2019 and in 2026 also added an ELS surcharge for old operating systems. SWPanel publishes a fixed price per plan with no per-account charge, so your cost does not grow when you add customers to the same server.

• How much has Plesk gone up in 2026?

  In January 2026 Plesk applied an average increase of around 26% across all its editions and is phasing out annual plans in favor of monthly billing. The direct prices verified in July 2026 are: Web Admin $18/month (10 domains), Web Pro $28/month (30 domains) and Web Host $50/month (unlimited domains).

• What about Plesk extensions?

  A good part of Plesk's value lives in paid extensions (Imunify360, email security, advanced kits), which according to industry analyses raise the real cost by 20% to 50% over the base license. In SWPanel, managed security, monitoring, migrations and billing are included in the plan price.

• What if I need Windows Server?

  That is where Plesk has the advantage: it is the only panel in this comparison with native Windows Server support. SWPanel specializes in Linux infrastructure; if your stack is 100% Windows, Plesk remains your option, and if it is Linux or mixed with a Linux majority, SWPanel gives you more for less.

• Can I migrate from Plesk to SWPanel with no downtime?

  Yes. SWPanel imports sites, email, databases and DNS from Plesk in 1 click, and you decide when to switch the DNS once everything is verified, so your customers experience no interruptions.

• Does SWPanel have anything like WP Toolkit?

  SWPanel includes 1-click WordPress deployment and management (also PrestaShop and Moodle), acceleration with MemCache and AI systems, Cloudflare CDN and automatic SSL installation. Plesk's WP Toolkit is a mature tool, but it only comes complete from the Web Pro edition onward and inside a panel installed on your server.

• Isn't DirectAdmin already the cheap option?

  Its license is modest (Standard $29/month with unlimited accounts), but the full bill changes once you add what it does not include: billing (WHMCS from $34.95/month), installers such as Softaculous, advanced security and the hours spent operating a panel installed on every server. SWPanel D30 costs €12.99/month with billing, managed security, migrations and monitoring included.

• Can I migrate from DirectAdmin to SWPanel?

  Yes. SWPanel imports sites, email, databases and DNS from DirectAdmin in 1 click, and afterwards you can move each hosting account between servers and locations with no downtime.

• What do I lose by giving up DirectAdmin's lightness?

  Nothing: you gain absolute lightness. DirectAdmin is a lightweight panel (~200 MB), but it is still installed on your server. SWPanel uses 0 resources on your machine because it is an external SaaS: your server devotes 100% of its RAM and CPU to serving your customers.

• What if I use FreeBSD?

  DirectAdmin is one of the few commercial panels with FreeBSD support, and if your infrastructure depends on that system, it is a real point in its favor. SWPanel specializes in Linux (Debian and the main cloud distributions), where it offers complete deployment, scaling and management.

• Don't DirectAdmin's volume discounts make it cheaper than SWPanel?

  With 4 or more servers DirectAdmin applies a 15% discount (Standard comes down to about $24.65/month per server), but each server still needs its own WHMCS or equivalent billing and its own individual operation. SWPanel manages all your servers from SWPanel, with billing already built in, for €12.99–24.99 depending on the plan.

• If CloudPanel is free, why pay for SWPanel?

  Because CloudPanel only covers part of hosting: it serves websites and apps, but it does not include email (its official documentation expressly excludes it), nor a DNS server, billing or reselling. As soon as you need to give customers a complete service, the free option turns into a separate email stack, a separate WHMCS and hours of administration. SWPanel D30 costs €12.99/month with all of that included.

• Can I offer email to my customers with CloudPanel?

  Not from the panel. CloudPanel's official documentation states that it does not offer email in order to keep the panel lightweight, and points to external solutions such as Mailcow or third-party services. That means setting up and maintaining a separate mail server, with its own DKIM, its own antispam and its own backups, outside the panel. In SWPanel, email is part of hosting: accounts, aliases, antispam and webmail included.

• Who does CloudPanel make sense for?

  For a developer who manages their own PHP, Node.js or Python applications on one or two VPS, with no hosting customers, no email on the server and a zero budget. In that case it is a reasonable, well-performing tool. As soon as there are customers, email, DNS or billing, it stops being comparable to a complete hosting panel.

• Can I migrate from CloudPanel to SWPanel?

  Yes. Since CloudPanel has no standard account format, the migration is done by importing each site (files and database) into the equivalent hosting in SWPanel; our support team guides you through the process and you decide when to switch the DNS, with no interruptions for your websites.

• What support does each panel have?

  CloudPanel relies on its community, mainly through Discord, with no official manufacturer support backed by an SLA. SWPanel includes manufacturer support in your language, with priority-level 24/7 service, plus the knowledge base and manuals.

• Which versions of cPanel and Plesk are you comparing against?

  The differences on this page describe how people usually work with a classic panel installed on the server. The detailed comparisons, feature by feature and with sources, are on the comparison pages for each panel.

• Can I keep using cPanel or Plesk while I try SWPanel?

  Yes. SWPanel does not require you to uninstall anything to get started: you connect a server or a hosting account and, whenever you want, migrate websites from cPanel, Plesk or DirectAdmin with the migration wizard.

• Are the screenshots from the version that is sold?

  They are from SWPanel 2027 in pre-production, with a test account, taken in October 2026. The final version is presented on November 27 and may have minor changes.

Pricing and plans

7 questions

• What's the difference between Cloud and Self-Hosted?

  With Cloud, we host and maintain SWPanel for you, as a service. With Self-Hosted, you install it on your own server, running Debian 12 or later, and you maintain it yourself, with full control of your data. The tools, modules and reseller capabilities are the same; 17 infrastructure features, such as snapshots or perimeter firewalls, only exist in Cloud.

• How much does the Self-Hosted license cost?

  It adapts to your server volume, with no cost per managed server, and includes a 30-day free trial. You can request a tailored proposal.

• What's the difference between the plans?

  How many hostings fit on each server: 5, 25 or unlimited in Cloud, and 10, 30 or unlimited in Self-Hosted. They all share the same tools.

• When will the prices of the 2027 modules be published?

  At the official presentation on November 27. Until then they appear as XX,XX €. Activating the Security and SEO modules is free.

• How are service upgrades paid for?

  360 Security and the SEO tiers are paid per service and per month. The activation is prorated until the end of the service period.

• Does Leads charge per user?

  No. All three plans have unlimited users: you pay for the contacts you manage, not for the people on your team.

• Is there a minimum commitment?

  No. And if you cancel an upgrade, you keep its configuration.

Migrating to SWPanel

14 questions

• What gets moved when I drag a hosting?

  The entire hosting: its website, its email and its databases move to the destination server. Before launching it, you see on a screen which server each item will go to and you can adjust it.

• Can I move it to a server from another provider?

  Yes. Any server you manage with SWPanel can be the destination: a SW Hosting Cloud in another Data Center or a server from another provider running SWPanel Self-Hosted, in the country of your choice.

• What about DNS?

  If the domain is registered with SWPanel, SWPanel makes the DNS changes the move requires, without you having to touch the zone. If it is with another registrar, you make the DNS change there, or you bring the domain to SWPanel and forget about it.

• Can it be moved by accident?

  No. A drag slips more easily than a click, so SWPanel always asks before opening the move, and the screen that opens is the change screen, with everything you are about to do in plain view.

• How do I know how it's going?

  The service tree shows the current status with its progress bar and updates itself when it finishes. It is also kept in the service history, with who did it and when.

• Should I make a backup first?

  It's a good idea, and with SWPanel backups you already have one every night, in another Data Center.

• How much does migrating cost?

  According to the migration tool's manual, the migration is free of charge. If in the same step you purchase a new hosting as the destination, you pay for that hosting.

• What happens to my visitors while it migrates?

  Nothing: the website stays on the source server until you change the DNS. Test it beforehand on SWPanel using the “hosts” file.

• Can I migrate my email?

  Yes. When migrating from any hosting and from WordPress you can add the mailboxes. On Plesk, cPanel and DirectAdmin, the wizard transfers the domains, accounts, databases and configuration of the hosting plans you select.

• Where can I see its progress?

  In Tools › to migrate Websites › Manage migrations. We will also notify you by email when it finishes.

• Are the plugins free?

  They are installed for free from WordPress.org. SWPanel Migrator works with a SWPanel migration, and SWPanel AI Builder requires a SWPanel account with an AI license and an API token.

• Does SWPanel Migrator work with any WordPress site?

  Yes, as long as you have access to its files and its database, as stated on its WordPress.org page.

• What happens if the migration fails?

  The plugin notifies you of the error and you can retry from its screen. You can also cancel a migration in progress.

• What data do the plugins send?

  Migrator sends the files, the database dump and basic site data only when you start the migration. AI Builder sends what you ask of it in each AI action and validates the token once every hour.

Self-hosted and providers

7 questions

• What is SWPanel Self-Hosted?

  It is SWPanel installed on your own server: a Cloud, a VPS or a dedicated server running Linux Debian 12 or later, with the provider of your choice or in your own data center. Websites, email and databases live on your server, and you manage everything from the SWPanel SaaS platform, with the same access as the rest of your account.

• What does my server need?

  Linux Debian 12 or later, root access, an Internet connection and port 3203 free; if the server is behind a NAT, that port must reach it. The firewall must not block SWPanel requests: the installation manual states where they come from.

• Can I have servers with several providers?

  Yes, that is what it is designed for. Each server is activated with its own license and all of them appear in the same service tree and on the same map, alongside whatever you have on SWPanel Cloud.

• How do I move a website from one server to another?

  With the SWPanel migrator. It brings in websites from WordPress, cPanel, Plesk, DirectAdmin, any hosting with FTP or SSH access, or from another SWPanel with a migration code, and takes care of the domains, accounts, databases and configuration.

• What does the installer do on my server?

  It installs SWPanel as root. While it works it closes open sessions and blocks access; when it finishes it restarts the server and generates the Token ID you use to activate it on your account. If you choose the assisted installation, SWPanel runs all of this for you.

• How much does it cost?

  A fixed-price license per server, depending on how many hostings live on it: D10, D30 or WHA, with unlimited hostings. Prices are on the pricing page, and you can request a free 30-day trial license before you decide.

• I'm a reseller or integrator, how do I go about it?

  During activation you can enter your reseller or integrator code. With RHA you invoice it under your own brand, and with SWAmbassador you earn 35% of every Self-Hosted license you recommend, every month.

Infrastructure and services

43 questions

• Does webmail use up resources from my hosting or my Cloud?

  No. Webmail runs from SWPanel and connects to your mailbox just as your email client would. Your server only stores and delivers the email; CPU, memory and disk remain for your websites.

• Which services does it work with?

  With the email accounts of any hosting, Cloud or server you manage with SWPanel. You can also add outside mailboxes: Gmail, Outlook 365, Hotmail, iCloud, Yahoo, Zoho, OVH, SiteGround or any IMAP server.

• How do you sign in without a password?

  With SWPanel InstantPass, the free app for Android and iOS. You pair your phone with the mailbox once and, from then on, you sign in by scanning the QR code on the login screen and confirming with your fingerprint or your face.

• Can I keep using Outlook, Apple Mail or my phone?

  Yes. Each account's details give you the incoming and outgoing server, the username and all the ports it accepts, with which one is best in each case.

• To connect Gmail or Outlook, do I use my usual password?

  No: with Gmail and Outlook you have to use an app password. When saving, webmail tests the connection; if it can't sign in, it doesn't save it.

• Who decides whether a mailbox can recover its password?

  Whoever administers the account. They can let each mailbox recover it on its own or reserve password changes for themselves from SWPanel.

• Which languages is it available in?

  Spanish, Catalan, English, French, Italian, Portuguese and German. If you don't choose one, it uses your SWPanel's language or your browser's.

• Do I have to install anything on the server?

  No. The manager is part of SWPanel and works with the agent that already manages your server. phpMyAdmin isn't needed.

• Can I change data?

  Yes. The manager opens in read-only mode and editing is enabled inside each database, not on the whole server. Restoring a .sql, renaming, emptying or deleting tables require write mode.

• What does it check in a database's health?

  It goes through the entire catalog: users who can connect from anywhere, tables without a primary key, MyISAM tables, latin1 tables and wasted space. It explains why each warning matters and leaves out the system databases.

• Which engines does it work with?

  With MySQL and MariaDB. In the engine you see its variables, its status, processes, storage engines, character sets and InnoDB.

• How do I make a backup?

  From Backups and maintenance: you choose SQL, CSV or structure only, and the server generates the dump with a download link that expires. The service's backups keep working as usual.

• Where are database users created?

  On SWPanel's database users screen. The manager shows you who can sign in, from where and which databases they can reach.

• Does InstantPass cost anything?

  No. It is free and part of SWPanel: it is not a paid module but a SWPanel security feature. It is enabled in Preferences › Security. You'll find it step by step in the manual.

• Which phones does it work with?

  With Android 7.0 or later, and with iPhone and iPad running iOS or iPadOS 16.6 or later. It needs the camera, to scan QR codes, and an Internet connection.

• Does it work without a SWPanel account?

  No. InstantPass is the SWPanel digital key: you need an active account, enable InstantPass from SWPanel and link your phone by scanning a QR code.

• What data does it use?

  It does not collect or store personal data, sensitive information or your activity, and it shares nothing with third parties. It only uses your SWPanel username, to display it in the app, and temporary tokens to validate each access.

• Can I use fingerprint or Face ID?

  Yes, if you want to. Biometrics are optional: the app only needs the camera to scan the codes.

• Can I have several accounts in the same app?

  Yes. When you open it, you choose the account you want to sign in with and scan the QR code on the screen.

• What other ways to sign in are there?

  Besides the password with two-step verification: your company's SSO, if it is set up, and your Google, GitHub, LinkedIn or Apple account.

• Does it work for email too?

  Yes, in SWPanel 2027. Each mailbox can have its own paired phone and open webmail by scanning the QR code, without typing the password.

• Which parts of a hosting can I separate?

  The website, email, databases and each of the DNS. On the change screen you choose a server for each; only the website one is required.

• When do I decide?

  When creating the hosting or later, when changing its plan or servers. You can choose the servers one by one or with one of your templates.

• Can I remove email or databases?

  Yes, by choosing “No email” or “No databases”. SWPanel warns you beforehand about what will be deleted.

• What happens if one of the servers goes down?

  Whatever lives on it stops. If the website and email are on different servers, email keeps coming in even if the website is down, and with the two DNS in different places the domain keeps resolving.

• What about backups?

  Each part is backed up from its own server. In backups you choose, per hosting, whether its website, email and databases are included.

• Where are the backups stored?

  In a different data center from your server's. You choose from five: Spain/DC1 and Spain/DC2 in Spain, Saxony/DC3 in Germany, London/DC5 in the United Kingdom and East USA/DC4 in the United States.

• Can I keep backups in several places at once?

  Yes. You enable backups in another location and they add to the ones you already have, with the same definition of what is backed up. Each location has its own retention days, and you can stop backing up to one without touching the others.

• Where do I restore from?

  From the location you choose, among those that have a backup. Then you pick the day, what to recover and where to put it.

• How often are they made and how long do they last?

  One backup every night. A full one every week or every month and, on the other nights, only what has changed. They are kept from 7 to 364 days, in steps of 7.

• What gets backed up?

  The server folders you choose, in a tree or by typing the paths, and for each hosting its website, its email and its databases.

• Can I recover a single file?

  Yes. You pick the day, select the folder or file in the backup tree, and recover it into a new folder with the date, without overwriting what you have.

• What is a hosting template?

  The recipe for a plan: which servers the website, email, databases and DNS run on, what it includes, which upgrades your client will be able to activate, which PHP version it starts with and what resources it can use. Every hosting you create with it starts out the same.

• Is the separation of services automatic?

  Yes. You choose one server for the website, another for email, another for databases and others for the two DNS, and every new plan starts out already distributed. Only the website is required: email and databases can be left unassigned, and the DNS can be SWPanel's.

• What happens if I change a template that is already in use?

  SWPanel tells you how many active plans come from it and, before saving, checks that the changes remain compatible with all of them, so that none stops working.

• Can my users use them?

  You can make a template visible to your child users. And when choosing resources, you see SWPanel's predefined templates alongside your own.

• Can it be done via API?

  Yes. Every template screen shows the JSON of its API call, ready to copy.

• What about Cloud templates?

  They're something else: they store the image of an entire Cloud so you can deploy identical ones. The templates on this page define hosting plans.

• What's the difference between parameters and resources?

  Parameters say how much a plan can have: space, mailboxes, databases. Resources say how much server it can use at once: CPU, memory, disk and network.

• What happens when a plan reaches its limit?

  It goes no further. The peak stays within its cap and doesn't eat into the CPU, memory or disk used by the other plans on the server.

• What if I set a limit higher than the server has?

  If the template's CPU or memory exceed what the server has, the plan can use the whole server and the limit has no effect. You can also allocate across plans more than the machine has, but then the limits no longer guarantee that everyone gets their share at the same time.

• Does the network limit work on all servers?

  Only on servers running Debian 13 or later. On earlier versions it has no effect.

• Can the same template be used for several servers?

  Yes. A resource template isn't tied to any Cloud: you assign it to your hosting templates and reuse it wherever you like. You also have SWPanel's predefined ones.

360 Security

81 questions

• How much does it cost to activate 360 Security?

  You activate the Security module once on your account and then subscribe to 360 Security on each service you want to protect: there is one package for hosting and another for Cloud and server. See the pricing page.

• What is the difference between the Security module and 360 Security?

  The Security module is activated once per account and opens the door: it gives you the right to subscribe to 360 Security on any service. 360 Security is the package that works every day on each hosting account, Cloud or server.

• Do I need the AI module?

  No. 360 Security works without it. The AI module adds the consultants: the security report in six blocks, the countries consultant and the bots consultant.

• Can the AI change things without my permission?

  Only what is reversible and free, always with an end date and an undo button. Anything that has a cost is proposed and you approve it.

• What happens if I cancel 360 Security?

  The service goes back to the base mode and you keep all of your configuration, so you can recover it if you activate it again.

• Do I need to change my DNS or install a plugin?

  No. 360 Security works on the server itself: it is activated from SWPanel and works with any technology, not just WordPress.

• Is the SOC a 24/7 analyst service?

  No. It is an automatic daily scan (light every day and full every week) with a risk score, findings and a button to resolve each one. If you want a human response to incidents, your partner can offer it as a service.

• What happens if I cancel?

  The package keeps working until the end of the paid period and you keep all your settings in case you come back.

• How often does the SOC scan?

  The scan is daily, and the AI consultant writes its report every night if you have the AI module.

• Is the SOC available outside 360 Security?

  No. The SOC and findings management only exist within 360 Security.

• Does it work on hosting and on Cloud?

  Yes, on both. On Cloud and servers it also scans the network and machine layers.

• What engine does the WAF use?

  ModSecurity integrated with the web server, with agents on each server and a central orchestration that tunes the rules.

• Can it block my customers?

  The goal of adaptive mode is precisely to reduce false positives. You can also see every rule and disable or undo it.

• Is it available outside 360 Security?

  No. The adaptive WAF only exists within 360 Security.

• Is country blocking free?

  On hosting it can be activated separately and for free. On Cloud and servers it is included in 360 Security.

• What is the country risk index?

  A proprietary index that SWPanel calculates for 251 countries from its threat intelligence sources.

• Can I block an entire continent?

  Yes, blocking works by country and by continent.

• Does blocking bots affect my SEO?

  No, as long as you keep search engines allowed. SWPanel's profiles already tell them apart from harmful bots.

• Is it free?

  On hosting it can be activated separately and for free. On Cloud and servers it is part of 360 Security.

• Can I create my own rules?

  Yes, with 360 Security: custom rules and control of uncatalogued bots.

• Is the antivirus on all mailboxes?

  Yes, on all mailboxes of the service that has 360 Security, on hosting and on Cloud.

• Do I have to configure anything in Outlook or on my phone?

  No. Filtering is done on the server.

• Are these protections available on hosting?

  A shared hosting plan is already behind our network's AntiDDoS and perimeter firewall, with no screen of its own. The next-generation firewall and Fail2Ban are for Cloud and servers, and a hosting plan inside your Cloud sits behind its Cloud's defenses.

• What do I manage?

  In the layer 4 firewall, the profiles of each IP and your rules, which are applied at the perimeter, and your IP blocks with an end date, which are applied on the machine itself. In Fail2Ban, unblocking and its lists. In the next-generation one, its reports and, if your tier allows it, sensitivity. The AntiDDoS works on its own.

• Does the SOC block IPs on its own?

  No. The SOC suggests blocking the attacking IPs and a person confirms it, with a prior dry run. Fail2Ban bans on your server and the spike plan of the AI module are automatic: a 7-day block that is undone when it expires.

• How long does a block last?

  As long as you choose: 30, 45, 60 or 90 days, or no end date. Every hour, anything that has expired is removed and kept in the history.

• What if my website is behind Cloudflare?

  Traffic coming in through Cloudflare arrives from its nodes. SWPanel does not attribute attacks to its IPs nor suggest blocking them. And if you are not using it yet, SWPanel activates the Cloudflare Free plan on your hosting and you manage it from SWPanel.

• Where does the data come from?

  From more than 10 threat intelligence sources that SWPanel cross-references and scores on its own infrastructure.

• What software is analyzed?

  PHP, Apache and Nginx, and the most widely used CMSs.

• What do I need for the consultant?

  360 Security on the service and the AI module on the account.

• Where does the AI run?

  On SWPanel's own infrastructure. The models run on our servers.

• Does the AI make up data?

  No. The system supplies the figures and the AI only writes the text; if the text does not match the data, it is redone.

• How much history does SWPanel keep?

  Up to eight years of history of actions, accesses, databases, emails and API.

• Can I tell whether a change was made by the AI?

  Yes. Every change shows whether it was made by a person or by the AI.

• Does anything change on my website without asking me?

  No. A proposed fix does not touch the website. If you approve it, it is ready to apply, and once applied you can undo it: the file goes back to how it was before.

• How often is it scanned?

  Every night, along with the rest of the SOC. If you have changed something and do not want to wait, “Analyze now” reviews the code, the database and the CMS in a few minutes.

• Which websites does it scan?

  PHP websites, with or without a CMS. The scan reads the web server logs and the website's files, and tells you which PHP version it uses.

• How does it know that a spike was caused by the code?

  It does not measure it: it cross-references it. The logs do not say how much CPU each request used, but they do show what was happening on each website in the hour the server was struggling. That is why the SOC presents it as a coincidence, with the data so you can decide.

• How is it different from the code audit?

  The audit is a complete, one-off report, designed for a new customer, a migration or an incident. Code analysis is continuous, is part of 360 Security and proposes the fixes.

• Do cPanel or Plesk do this?

  Not out of the box. Their security extensions focus on malware and installed software; none of them analyzes the programming errors in your website or suggests the change in the code.

• How do I check that a certificate is authentic?

  Scan its QR code. It contains the certificate's unique token and opens, at tracking.swpanel.com, the original that SWPanel keeps. If what you have in front of you matches, the certificate is authentic and no one has altered it.

• What is the unique token?

  An identifier that SWPanel generates when issuing each document and that is never repeated. It is tied to the document number that appears on the cover and in the footer of every page, and to the original that stays stored in SWPanel.

• Can reports be verified too?

  Yes. Each report is issued with its own token and its document number on every page, so any copy can be checked against the original that SWPanel keeps. A single loose page still says which report it belongs to.

• Where do I request them from?

  From each service, under “Certificates and reports”, and from the Reports and Certificates menu in SWPanel. They arrive in your email as PDFs and are saved in the list.

• Can I issue them in my customers' names?

  Yes, with the RHA module: ownership and location certificates are issued with your provider details, for example so that your customer can submit them for the Kit Digital program.

• What languages are they available in?

  The examples on this page are in Spanish, Catalan and English. The document is issued in the language you choose when you request it.

• How much do the reports cost?

  Each report has its own price, or is included if you still have allowance left in your plan. The price is shown before you confirm.

• Why is a SWPanel bot visiting my website?

  Because the service owner has subscribed to a feature that needs it: SEO reports, 360 Security, availability monitoring, code analysis or building a website with AI. It is launched by their own SWPanel, not by a third party.

• Why does SWPanelBot-Security request /.env or /.git/config?

  To check that they can't be read from the Internet. It looks in the response for a specific signature, such as “[core]” in .git/config, and if it finds it, it notifies the owner. It does not store the contents of the file.

• Which websites do they visit?

  Only websites of active SWPanel services, and they stop visiting as soon as the service is cancelled: they check this before every request. The only exception is the SEO report that a user requests manually, which may be for a website that is not on SWPanel; in that case it also respects robots.txt.

• Do they respect robots.txt?

  SWPanelBot-SEO does: it follows the SWPanelBot-SEO group, then SWPanelBot and, if there is neither, the * group. Uptime, Security and Code don't check it: they run one-off checks requested by the owner. To stop them, the owner turns off the feature in their SWPanel.

• How do I know it's really a SWPanel bot?

  It identifies itself with a User-Agent that starts with SWPanelBot, requests only what its profile says, and signs every request with Web Bot Auth, with the key published at www.swpanel.com. If you have doubts about a visit, write to us with the domain, the time, the IP and the log line, and we'll check it.

• Are they on Cloudflare's verified bots list?

  Not yet. Requests are already signed with Web Bot Auth, which is what Cloudflare checks; we just need to register. In the meantime, if your website is behind Cloudflare and you have bot protection enabled, you can allow SWPanelBot through with a custom rule.

• What do you do with what they read?

  It is used only for the report, the alert or the website of the owner of that service. Some reports use AI models to write the conclusions from that data. It is not used to train AI models, nor is it sold or shared with third parties.

• Can I block them?

  You can, but SWPanel will no longer be able to analyze the website: SEO reports will come out empty, monitoring will treat it as down, and security checks won't be able to confirm anything. That's why the bot blocking in 360 Security does not allow blocking them.

• One of your bots is causing me problems

  Write to us at [email protected] with the domain, the time and the log line, and we'll look into it.

• Does SWPanelBot-SEO respect my robots.txt?

  Yes. It follows the SWPanelBot-SEO group, then SWPanelBot and, if neither exists, the * group.

• Can I ask it to slow down?

  Yes, with Crawl-delay in the SWPanelBot-SEO or SWPanelBot group of your robots.txt: it waits that many seconds between pages. With more than 60, it looks at a single page per pass. It also slows down if the website responds with 429 or 503.

• Can it visit a website that isn't on SWPanel?

  Scheduled crawling never does: it only visits active services and stops as soon as they are cancelled. A user can, however, manually request a report for any website; in that case it visits once and respects robots.txt.

• Why does it request pages that aren't linked?

  Because it also starts from the sitemap and from the pages with the most impressions in Google Search Console, if the owner has connected it.

• Does it count as a visit in my analytics?

  Crawling does not: it doesn't run JavaScript, so it doesn't show up in Google Analytics or similar tools. It only appears in the server logs. The screenshot of the report's cover page does use a browser and may count as a visit.

• Why does my website show as down when it works?

  Because from Barcelona it didn't respond within 8 seconds twice in a row, or it returned a 5xx error. If you have a firewall that blocks by country or by bot, check that it lets SWPanelBot-Uptime through.

• Why doesn't a 403 count as down?

  Because the website responds. It is usually a firewall blocking the bot, so we mark it as degraded so that you can check it.

• Does it respect robots.txt?

  It doesn't check it, like other uptime monitors: it is a single request to the home page made at the owner's request. To stop it, the owner turns off monitoring.

• Is SWPanel attacking me?

  No. It is a check requested by the owner of the service: about ten requests to known paths, one after another, under this name. If you are not the owner and weren't expecting it, write to us.

• Why does it request /.env or /.git/config?

  To check that they can't be read from the Internet. If it finds them, it notifies the owner; it does not store their contents.

• Why isn't a 200 on /.env always reported as a problem?

  Because many websites return the home page or an error page with a 200 code. It only counts as exposed if the file's signature appears in the response.

• Does it read my code over the web?

  No. The code is read on the server itself, with the SWPanel agent. Over the web it only opens public pages to look for JavaScript errors.

• Does it accept the cookie notice?

  No. Until 17 October 2026 it clicked “Accept” to see the page as a visitor would; now it doesn't touch the notice, so it doesn't load the website's analytics or leave a consent that nobody has given.

• Why do I see SWPanelBot-Web on my server?

  Because someone building their website with SWPanel has entered the address of a logo hosted on your server. It requests that file once and nothing else.

• Does it crawl my website?

  No. It only requests photos and icons from licensed libraries and, if provided, the address of a logo.

• Is it the same as a pentest?

  No. The audit analyzes the code, errors, vulnerabilities and logs of the hosted website, but it doesn't manually exploit vulnerabilities like a penetration test does. It is the preliminary step, much faster and more affordable.

• Do I need to give access to a repository?

  No. It is launched from SWPanel on the website as it is hosted, with no repository, no extra access and nothing to install.

• Who can understand the report?

  The website owner: it has pages in plain language and a dedicated section for their technician, with a fix sheet for each file.

• Which layers do I manage?

  In the layer 4 firewall, your rules and the profiles of each IP, which are applied at the perimeter, and your IP blocks with an end date, which are applied on the machine itself. In Fail2Ban, unblocking and its lists. In the next-generation firewall, reports and, if your tier allows it, sensitivity. The AntiDDoS works on its own, with nothing to configure.

• Are the network layers included in a hosting plan?

  A shared hosting plan is already behind our network's AntiDDoS and perimeter firewall, with no screen of its own. A hosting plan inside your Cloud sits behind its Cloud's defenses. Its 360 Security adds the SOC, the WAF, the antivirus, the AntiSpam, countries and bots.

• Does the SOC block on its own?

  No. What the SOC proposes is always confirmed by a person. Fail2Ban bans on your server and the spike plan of the AI module are automatic: a 7-day block that is undone when it expires.

• Does it work with Self-Hosted?

  Yes. With Self-Hosted the network is your provider's, and SWPanel protects your server with IP blocks on the machine, country and bot blocking, the adaptive WAF, Fail2Ban and the SOC's daily scan.

• What happens if one layer is missing from my service?

  What that layer stops gets through to the next one, or to your service. That is why the SOC tells you every day which protection you are missing, and the resilience score tells you what you could recover if something failed.

• Do I have to install anything to get all the layers?

  Not on your websites: no plugins or DNS changes. The network layers work on the SWPanel network and the ones on your server are activated from SWPanel with 360 Security.

• What is the resilience score?

  A score from 0 to 100 for each service that measures what you could recover if something failed and how well the machine withstands a spike: backups, snapshots, automatic renewal, CPU and RAM headroom, passwords and monitoring. SWPanel tells you what raises it and you apply it with one button.

Artificial intelligence and SEO

43 questions

• What do I need to create a website with AI?

  An active hosting plan with web space in SWPanel and the AI module in your account. The website is published on that hosting. Plans that already have WordPress or a website being created cannot be selected.

• How long does it take?

  In our real-world test, a 9-section website took about 95 seconds. Translating it into Spanish, Catalan and English, 466 texts, took about 150 seconds more.

• Does the AI make up details about my business?

  No. The name, phone number, email, address and opening hours come from what you type in the form, not from the AI. If a detail is missing, it doesn't appear anywhere: with no address there is no map and no “Visit us”.

• Can I change the design later?

  Yes. You can switch to any of the 40 themes and go back to the original, reorder, enable or disable sections and tweak any element with the visual editor. Changes show up instantly.

• Which languages can it be in?

  In the main language and up to two more, among Spanish, Catalan, English, French, Italian, Portuguese and German. When you save a change, only the new content is translated, in about 15 seconds.

• Do I need to know HTML?

  No. You edit text by clicking on it, change an image by uploading another one, and adjust fonts, colors and spacing from SWPanel. For security reasons, the editor does not accept code.

• What about cookies and analytics?

  The website includes a cookie banner and “Cookie settings” to withdraw consent. Google Analytics 4, Tag Manager, Meta Pixel and Clarity are only activated when the visitor accepts. Plausible, which doesn't use cookies, works without waiting.

• And if I want to remove it?

  “Uninstall website” deletes it and restores the hosting's default page.

• What do I need to create the store?

  An active hosting plan with web space in SWPanel and the AI module in your account. The store, with its own database, is installed on that hosting.

• Does the AI create my products?

  No. The AI writes the store's texts. You add the products yourself. So you can see it in action, the store can start with 24 sample products that you remove later.

• Will my products be deleted when I remove the sample ones?

  No. Only what was seeded as a sample is deleted. What you have created yourself is never touched.

• Who collects the money?

  You do. Each store uses your payment gateway with your credentials, and the money goes directly from the buyer to your account: SWPanel does not act as an intermediary or see the funds. Without a payment gateway you can also get paid in cash, by bank transfer or with Bizum.

• Do I have to log in to another panel to manage it?

  No. The store is managed entirely from SWPanel, with no other panel or password. And you can give another person permission to manage the store without being able to create websites.

• Do my customers need to register?

  No. An account is optional: they can buy and track their order with their code. If they register, they can see their orders, their favorites and their details.

• Can I change the design?

  Yes. You can choose from five designs with a preview, and the visual editor shows you the store live while you change the cover, the benefits or the footer.

• How much does SWPanel's SEO cost?

  You activate the SEO module once in your account and then choose a level —Basic, Pro or Intelligence— for each website. Check the prices.

• Can I have different levels on each website?

  Yes. Each website has a single level and the levels replace one another: the higher one covers the lower one.

• Does the SEO fix my website or just analyze it?

  Both. All levels see and approve the AI's correction proposals; Intelligence applies them directly to the website, always with undo.

• Do I need Google Search Console?

  For Intelligence, yes: it feeds the work plan, the content ideas and the evolution of your searches.

• What exactly does SEO Intelligence do?

  It crawls up to 200 pages of each website every week, measures them with Lighthouse and Google PageSpeed, reviews their code and compares the site with up to 15 competitors. With your Search Console data it builds the work plan, the AI writes alternative texts and content ideas, proposes fixes for poorly written, insecure or poorly SEO-optimized code, applies them with your approval and sends you a professional report every week and a premium one, written by the AI Engine, every month.

• Does the AI change my website without asking?

  No. SWPanel proposes each change with the code before and after; you approve it and apply it. When applied, it saves the previous value, so you can undo it. Content ideas are proposals: review them before using them, because the AI doesn't know your business the way you do.

• What happens if an analysis is cut short?

  If a crawl is cut off because of time, no score is given, so as not to give you a grade based on incomplete data. It is retried without waiting for the next review.

• Where does SWPanel's AI run?

  On the SWPanel AI engine, which runs in our own Data Centers, within the European Union. Your data stays on that infrastructure and is processed in accordance with European data protection regulations (GDPR). We explain it in the SWPanel AI engine.

• Does the AI see other customers' data?

  No. The rule is “SWPanel calculates, the AI explains”: it respects each user's permissions and only talks about their own services.

• What is the AI module?

  An account module that isn't a requirement for anything: it adds consultants and analyses to the modules you already have active, plus AI-built websites and stores.

• Does Immediate Help need the AI module?

  The new Immediate Help is part of SWPanel. The AI module adds the consultants, the assistants and the creation of websites and stores.

• What do I need to create a website or store with AI?

  An active hosting plan with web space in SWPanel and the AI module in your account. The website or store is published on that hosting. Plans that already have WordPress or a website being created can't be selected.

• Where do the photos come from?

  SWPanel searches for photos of your activity and your area in free-to-use image banks, such as Unsplash and Openverse, optimizes them as WebP and puts the credit in the footer. You can replace any of them with your own from the editor.

• Can I create a store with sample products?

  Yes, it's enabled by default: the store starts with 24 products in 6 categories, orders, reviews, customers, coupons and shipping zones so you can see it working. You remove them with one click and anything you've created yourself is left untouched.

• Can I tweak the design by hand?

  Yes. The Web Editor shows your actual website inside SWPanel: you click on a text and type it, change an image, adjust fonts, colors, spacing and backgrounds, and see it on mobile, tablet or desktop before publishing.

• Who gets paid in the store?

  You do. Each store uses your payment gateway with your credentials and the money goes straight to your account. Without a gateway you can accept cash, bank transfer or Bizum.

• Is it really available 24 hours a day?

  Yes. It's artificial intelligence working inside SWPanel: it has no schedule, shifts or holidays. It checks your servers day and night, 365 days a year, and you can ask it for a new analysis at any time with “Analyze now”.

• Does it apply changes on its own?

  Not without you. It advises you, proposes each adjustment with its reason and what will happen when it's applied, and you click “Apply” or “Discard”. Every change is recorded in the change log, with who and when, and can be undone. Automatic security fixes live in the 360 Security SOC and are also reversible.

• Which settings does it review?

  Those of the programs you have active on the server. On a Cloud like the one in the screenshots, that's 65 parameters for PHP, Apache, Nginx, MariaDB and email, and 31 configuration files. The values are read from the server every time you enter.

• Where does its advice come from?

  From measuring your server: free memory, cores and load, CPU over the last 7 days, PHP-FPM memory, InnoDB usage and traffic peak. Each piece of advice comes with its working, for example how many temporary tables end up on disk and why.

• How is it different from the log analyst?

  The log analyst is a chat for reading a service's logs and finding the cause of a specific problem. The AI Systems Administrator watches over the whole server and its services, reviews their settings and diagnoses them as a level 2 and 3 technician would.

• Can I do the same from my integration?

  Yes. Each program shows the equivalent SWPanel API call to change its settings from your own system.

• Where is it processed?

  On SWPanel's own infrastructure: the AI Engine runs in our Data Centers in the European Union.

• Where is SWPanel's AI located?

  On our own Dell PowerEdge R760 and R750 servers with NVIDIA H100 and A100 80 GB and RTX 6000 96 GB GPUs, in our Data Centers within the European Union. SWPanel's AI engine does not use third-party AI services: no request leaves for an external AI provider.

• Can the AI see another customer's data?

  No. Each tool checks that the service belongs to the account asking, and only that account's portfolio reaches the model. In addition, a scope filter rejects questions about other customers' data.

• Who provides the numbers in a report?

  SWPanel. The figures are calculated from your service's data and the model only writes them up. If the text contradicts a figure, it is requested again.

• Does the AI change things on its own?

  Chat actions ask for confirmation, Leads proposals wait for someone to accept them, and settings changes can be undone.

• How much energy does a report use?

  Each AI report includes an appendix with its tally: model calls, tokens, GPU time, energy including cooling, and the equivalent CO2.

Customers: leads and newsletter

7 questions

• How many users can I have in SWPanel Leads?

  Unlimited on all plans. You pay for your contacts and for what you automate, not for your users.

• Is there a plan to get started?

  Yes, the Essential plan is the entry point: your web forms connected, basic automation and a connection to Newsletter, with your whole team included.

• Does it connect with Newsletter?

  Yes. The contacts you capture can be moved to your Newsletter lists.

• How many users can I have?

  Unlimited on all plans. Who has access and what they can do is decided by your account's access profiles.

• What happens if I reach the contact limit?

  Manual and API sign-ups are paused, but contacts that arrive through forms always keep coming in. We notify you at 80% and 100%. On Growth and Business you can add packs of 10,000 contacts.

• Does downgrading delete anything?

  Never. What remains above the new plan keeps working, but no more can be created; the excess rules and webhooks are paused, with the reason shown.

• How does it handle GDPR?

  It stores the consent along with the exact text that was accepted, its version, date, IP and source. It can be withdrawn, and the opt-out reaches Newsletter. Retention is configurable from 6 months to 5 years.

Business: RHA and partners

28 questions

• Does it cost anything to join?

  No. The program is free and you can start right away.

• When do I get paid my commissions?

  Commissions are processed once the customer has completed the payment.

• Where can I share my code?

  Wherever you like: on social media, on your website or blog, on YouTube, or directly with your customers and friends.

• Is there a limit on commissions?

  No. You earn as many commissions as the customers you bring in.

• Where can I see my conversions and what I've earned?

  In your affiliate dashboard, inside SWPanel: clicks, conversions and commissions generated.

• Which purchases count?

  SWPanel licenses for self-hosted installations. The commission does not apply to cloud-hosted plans.

• What is RHA Web?

  The website for your hosting company, built from SWPanel and connected to your RHA: your plans, your prices, your payments and your legal details appear automatically on the site.

• Do I have to design it from scratch?

  No. You choose one of the 20 templates, add your palette, your typography and your logo, and fine-tune it in the editor. If you switch templates, your plans, your branding and your texts are kept.

• How do I edit it?

  From the website editor: you click a text, an icon or an image and change it right there. You turn pages on or off, reorder or hide sections and check how it looks on mobile before saving and publishing.

• Where is it published?

  On one of your SWPanel hostings, in its web folder and with its domain. If that hosting already has a website, you can ask for it to be left untouched.

• What happens if I change a price in RHA?

  The website picks it up on its own within a few minutes. If you want to see it right away, you update the website data with one button.

• Does it include the legal texts?

  Yes. Legal notice, privacy, cookies, terms of service and the rest are written with your company's details. Before announcing the website, you review them yourself: they are your company's responsibility.

• How does the website take payments?

  With the payment methods you have active in your RHA. The order, the customer sign-up and the invoice reach your RHA like any other sale.

• Can I change the look of my invoices?

  Yes. In the RHA preferences you choose one of the ten formats, six colors, the pattern, the typeface, the header logo and a watermark logo. The preview is the actual PDF, using your latest invoice.

• How do I number my invoices?

  Each invoice type has its own series and number format. You define it with letters for the year, month, day, hour and a sequential counter, and SWPanel shows you what the next one will look like.

• Can I edit an invoice?

  While it's a draft, yes: customer, lines, type, date and payment method, directly on the invoice itself. Once validated it can no longer be changed: to correct it, a corrective invoice is issued.

• What does SWPanel check before validating?

  Anything that doesn't add up before giving it its final number, such as a date earlier than the last validated invoice in the series. It tells you and offers to fix it with one click.

• How does the invoice reach my customer?

  By email from SWPanel. You can also download the PDF and the electronic invoice in XML for every validated invoice.

• Does it include Veri*Factu?

  Yes. The invoice list shows the Veri*Factu status of each invoice, alongside its status and its submission.

• Can it be done through the API?

  Yes. The RHA forms show the REST API call that does the same thing, with its JSON.

• What is RHA?

  The SWPanel module for selling hosting, Cloud and domains under your own brand: catalog and plans, customer sign-up, payments, invoicing with Veri*Factu and support.

• Which payment methods does it support?

  17: sixteen gateways (PayPal, Stripe, Redsys, Mercado Pago, Bold, PayU, PagBank, Webpay, Conekta, Mollie, Adyen, Viva.com, Worldpay, Checkout.com, Nexi and Revolut) and the SEPA direct debit. Plus bank transfer. You activate the ones you want to offer.

• How do I sell from my website?

  Each plan has its own activation URL. You put it on the button on your website and the customer signs up in three steps: the plan and how to pay for it, their details and email confirmation.

• What happens with those who don't finish signing up?

  If they left their email, you see them in the orders and leads dashboard: they're the ones you can go after. You also see how many left without a trace and how many were stopped by the anti-fraud.

• How do I support my customers?

  With RHA support: their inquiries arrive in SWPanel, you reply from there and you can send them direct messages. Everything is kept in the history.

• Does RHA include Veri*Factu?

  Yes. RHA includes electronic invoicing and Veri*Factu, and the setup asks you for the certificate for each one.

• Can I have my company website with RHA?

  Yes, with RHA Web: you choose one of the 20 templates, add your branding and publish it on your hosting with your plans, your payments and your legal texts. See RHA Web.

• Can my customers purchase upgrades?

  Yes. Customers managed with RHA can purchase upgrades such as 360 Security or an SEO tier from their own access.

API, workflows and integrations

8 questions

• Where is the API documentation?

  The SWPanel REST API documentation is published in interactive format with Scalar, covering every resource, its parameters and examples.

• What is Integrator mode?

  One of the four account modes in SWPanel 2027, designed for those who automate through the API: SWPanel shows what is needed to manage tokens, flows and integrations.

• Are API calls logged?

  Yes. Traceability has a dedicated API view showing every call and the token that made it.

• Can I get notified when something happens?

  Yes, with Flows: when an event occurs, SWPanel can call your webhook, send an email or a Telegram message.

• What do I need to use Flows?

  An account in Integrator mode.

• What happens if my webhook doesn't respond?

  SWPanel retries it after 1, 5 and 15 minutes, and every execution is kept in the history.

• Can passwords appear in a message?

  No. Passwords never appear in templates or in the history.

• Is there a visual editor?

  The visual node canvas is on the roadmap. Today, flows are created from a guided form: trigger, conditions, branches and steps.

Help, manuals and Academy

12 questions

• Do the manuals and help have a cost?

  No. The Knowledge Base, the Manuals and Videos Library and the AI guides come with your SWPanel account. SWPanel Academy is separate: each course has its own enrollment fee, with a scholarship calculated from your services and your billing.

• Where does the AI get its answers from?

  From the official SWPanel manuals. That's why every guide ends with its sources: you can open the original manual and check each step.

• How many manuals are there and how often are they updated?

  Over 500 between manuals and videos. New content appears in “What's new” in your Knowledge Dashboard, and in the library you can sort by latest updates.

• What is the difference between a credential and a degree?

  A credential is earned by passing a course exam and is valid for one year. Degrees are not examined: Orchestrator is reached by completing the three core courses and Luminary by also adding the two specializations.

• What if the AI can't solve it?

  From Instant Help, if the AI can't solve it, it connects you directly with a specialist technician, at no cost. And everything you discuss with support is kept in your conversations.

• Do I need an account to read the manuals?

  No. The community manuals are public. With a SWPanel account, you also get AI that writes the guide for your question, you can save what you've already viewed and pick up where you left off.

• What do I do if I can't find what I'm looking for?

  Inside SWPanel, ask the AI: it writes the guide based on the official manuals. If that still doesn't solve it, Instant Help connects you with a specialist technician.

• Can I suggest a manual or share my story?

  Yes. Tell us what you're missing using “Was something missing?” at the end of each manual, or share your story in SWPanel Stories.

• Do the manuals also apply to SWPanel Self-Hosted?

  Yes: the way of working is the same. What is specific to Self-Hosted, such as installation or license activation, has its own manuals.

• Do I need an account to read the library?

  No. The manuals and videos are public: you search, open and read them without logging in to SWPanel. With an account, you can also save what you've already read, pin the ones you use most, and the AI writes the guide for your case.

• Is it the same library that's inside SWPanel?

  Yes. They are the same 527 manuals and 61 videos from the SWPanel Knowledge Library, with their topics and update date.

• What if I can't find what I'm looking for?

  Try fewer words or filter by topic. If it's still not there, ask the AI inside SWPanel: it writes the guide based on the official manuals and, if needed, Instant Help puts you through to a technician.

More questions

17 questions

• Can I bring over only some subscriptions?

  Yes. After verifying access, the wizard lists the hosting plans on the Plesk server and you select the ones you want, or all of them at once.

• Which version of Plesk is required?

  The wizard doesn't require a specific version: it needs the IP, the root password and for SWPanel to be able to connect to the server and its databases. If you have doubts about an older Plesk, ask support first from Instant Help.

• Will my visitors notice anything?

  While it migrates, the website stays on your Plesk server: visitors don't go to SWPanel until you change the DNS. That's why it's a good idea to test it first using the “hosts” file.

• What if something doesn't work afterwards?

  If something doesn't behave as it did on the source server, check that the PHP and web server of the hosting on SWPanel have the same version and configuration as there. This is what the wizard itself recommends, under “While migrating”.

• Do I have to move account by account?

  No. The wizard lists the hosting plans on the cPanel server and you select the ones you want to bring over, or all of them at once.

• What if I only have access to my cPanel account, without root?

  Then use the migration from “Any hosting”: with your account's FTP or SSH (the website is usually in /public_html), the database details and, if you want, the mailboxes.

• Can I choose which accounts to bring over?

  Yes. After verifying access, the wizard lists the hosting plans on the DirectAdmin server and you select the ones you want, or all of them.

• Does the admin user work?

  The 2027 wizard always logs in as root. If you don't have the root password, use the migration from “Any hosting”, with FTP or SSH and the database details.

• Do I need a Cloudflare account?

  No. When you activate the upgrade, SWPanel registers the domain with Cloudflare and sets it up. After that you manage everything from SWPanel, without logging in to the Cloudflare website.

• Which Cloudflare plan is activated?

  The Free plan, Cloudflare's free tier. Before you confirm, SWPanel shows you the summary with the cost.

• What do I need to activate it?

  The hosting domain must be in your SWPanel account. If the domain is registered or managed elsewhere, activation can't be done from SWPanel.

• What does the Cloudflare CDN cache?

  By default, files that don't change: images, stylesheets, scripts and fonts. Pages that change on every visit are still requested from your server. With page rules you decide the exceptions and, if you change the website, you purge the cache from SWPanel.

• What happens with my subdomains?

  Cloudflare manages the main domain's zone, so a subdomain with its own zone needs a delegation in the domain's zone. If the subdomain is a service in your SWPanel, SWPanel can create it on its own.

• I've changed my website and I still see the old version. What should I do?

  First, open an incognito window to rule out your browser. If it's still the same, purge the Cloudflare cache from “Management” or turn on developer mode while you work.

• If someone knows my server's IP, can they bypass Cloudflare?

  Yes: Cloudflare only protects what goes through its network, and anyone who connects directly to your server's IP doesn't go through it. That's why 360 Security works on the server: its adaptive WAF, country and bot blocking and the SOC act on everything that arrives, whether it comes through Cloudflare or directly.

• What is Match Mode?

  An additional 360 Security module for Spain. When Spanish operators block Cloudflare IPs during LaLiga matches, SWPanel detects it, disables Cloudflare on your domain and the DNS points directly to your server, which remains protected by 360 Security. It works if the domain, DNS and hosting are in SWPanel.

• Does Cloudflare's WAF replace 360 Security?

  No, they add up. Cloudflare filters on its network, before the visit reaches your server. 360 Security works on your server and your email: adaptive WAF, daily SOC, antivirus and antispam.

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