SIL Informatica Arenys: their story with SWPanel

The challenge.

Before working with SW Hosting, Josep managed his hosting services with another provider. A lack of continuity in customer service made communication difficult: every time he contacted support, he had to explain his situation all over again, and he never got the personalized attention he needed. On top of that, many routine tasks required sending emails or making phone calls, which complicated day-to-day management and cost time for both him and his clients. His main needs were to simplify the management of domains, email accounts and databases; reduce the time spent on technical and administrative tasks; handle client requests more independently and quickly; and work with a hosting provider offering a personal approach and support he could trust.

The solution with SWPanel.

With SWPanel, Josep brought the main management tasks for his hosting services together in a single environment, where he can work independently and easily. The platform lets him register and manage domains, create databases, manage email accounts, change passwords and create panels for his clients, without relying on the traditional back-and-forth by phone or email. This autonomy allows him to respond more quickly to his clients' needs, save time on recurring tasks and simplify his daily work. Beyond the management tools, Josep particularly values the human touch and continuity of SW Hosting's support, a relationship of trust that has lasted over the years.

Results by value area.